COVID-19: Coronavirus Updates

Protecting the health of our members and staff is our primary concern. During the ongoing public health crisis, we may make modifications to normal operations. What won’t change, however, is our commitment to member service.

Effective March 20, 2020

Please see our Important Information on Services and additional updates below.

To protect our members and staff, we will be conducting most transactions at the office at our drive-thru. The lobby will be closed until further notice except by appointment.

If you have questions or would like to meet with a member of our team in person, please call 419-381-2323.

We are here for our members. If you have special circumstances during this difficult time, please do not hesitate to discuss them with us. If you have concerns about your ability to make payments, we may be able to help. Please submit your information on this page and a member of our team will be in touch. 

EducaCU will use information from Toledo-Lucas County Health Department, the Ohio Department of Health and other trusted sources when making decisions in the best interest of our members and staff. We urge you to stay informed. In the event of any changes affecting credit union services we will notify members through our email list, here on our website and on our Facebook page.

There are several options to access your account outside the credit union office:
  • Online Banking: Conduct financial transactions anywhere, anytime to get up-to-the-second information of your accounts.
  • Mobile Banking: Access your account information 24/7 using your phone or other mobile device.
  • ATM: Use Alliance One, a nationwide group of select surcharge ATM’s, to receive balances and cash. ATM Locator
  • Deposit Check option through mobile: Make deposits of checks avoiding a trip to the credit union office

March 5, 2020
All Staff meeting to review Pandemic Preparedness and Education.

February 29, 2020
Board reviewed and approved Pandemic Preparedness & Response Policy
Your safety and security are extremely important to us and we will continue to make every effort to safeguard you and your accounts.

Please keep in mind fraudsters will do anything for personal gain, including hoping to raise fear and anxiety surrounding the Coronavirus. Fraud attempts come in many ways: phone calls, texts, emails, mail, and websites.

Email and phone scams could include an attempt to gain personal information by impersonating health officials. There are rumors that donation requests to fund emergency plans have been reported. Emails can be sent falsely claiming the virus is in the recipient’s area and encouraging clicking a link and entering an email password to read more.

Here are some best practices to protect yourself against fraud:

  • NEVER respond to an email asking you to verify or update your personal information.
  • Delete any unsolicited email in your email accounts – don’t open them!
  • Never give out your personal or financial information on the phone or online unless you initiated contact with a known company.
  • Check the email address by hovering over it to make sure it is from the intended sender.
  • Hang up and call back if you receive a phone call with a known phone number.
  • Research the company and their phone number; do not use any number or link that was given in an email.
  • Update your antivirus software.

If you feel you have been targeted and released personal information please give us a call and monitor your accounts closely.