COVID-19: Branch Operation Updates

Protecting the health of our members and staff is our primary concern. During the ongoing public health crisis, we may make modifications to normal operations. What won’t change, however, is our commitment to member service. See below for our updates.

September 11, 2020

Our lobby is open effective September 11, 2020 for teller transactions but appointments are needed to meet with office/lending personnel.  Masks are required.  The number of people in the lobby will be monitored to adhere to safe distancing.  Lucas County- Level 3 (Orange)  Thank you for your continued cooperation.

July 17, 2020 

Governor DeWine has established Risk Level Guidelinesfor the public to be aware of the spread of COVID 19 in our community. As of Friday, July 17th at 6:00 p.m., Lucas County is at Level 3 (Red).

To protect our members who work in the education industry, support our families, and safeguard our employees, our lobby will transition to be open by appointment only with the requirement of masks. The drive-thru will be open for your convenience as well. These changes will go into effect on July 20, 2020. In order to do our part in helping to fight this, we will implement our previous procedures from May 8, 2020:

*PLEASE NOTE: The Drive-Thru is open Monday through Thursday 9 a.m. to 5 p.m. and Friday 9 a.m. to 6 p.m. to accommodate most business needs.

When you schedule an appointment:

  • An employee will call you and discuss your needs and prepare as much as possible ahead of the appointment.
  • Appointments are only available for 7 slots per day and are limited to 30 minutes each.
  • Appointments are for one person at a time and restricted to the member who needs to sign in person.
  • Offices are disinfected after the appointment in preparation for the next scheduled appointment time.
  • We will ask you the same, few health questions we ask our staff before they start work each day.
  • Employees will wear masks or face covering during the appointment for your safety and you are REQUIRED TO WEAR A MASK.
  • Upon entering the office for the scheduled appointment, you will be greeted by an employee, who may ask to see your face before opening the door. Your face covering can be pulled down and then replaced before entering.
  • Plexiglass “sneeze guards” are placed on desks and at teller stations as an additional precaution

June 15, 2020

The safety of our employees and our members continues to be a top priority. Therefore, the following procedures have been put in place:

  • The lobby is opened but with some restrictions, feel free to call if you have specific needs so we can share the best solution and requirements for the visit.
  • Appointments are recommended, please call 419-381-2323. To ensure the amount of time in close proximity with each other is limited. Appointments will be limited and provide time for appropriate cleaning between appointments.
  • We encourage you to bring the least number of people necessary to conduct business.
  • Practice 6ft social distancing by waiting at the spot marked on the floor.
  • Hand sanitizer will be available for use; no handshaking or hugs.
  • Masks are required.  Employees will be wearing a mask for you, please wear one for them.  Our staff may ask for your masks to be removed or pulled down for proper identification. Some employees may be wearing disposable gloves.
  • Protective Plexiglass have been installed at the teller lines and will be used in private offices.
  • Extra Cleaning procedures have been put in place.
  • Limit the number of people in our branch. Visitor limits will be implemented and if the level is exceeded members may be asked to wait in their vehicle for appointments or until the lobby level is reduced.

May 8, 2020
Beginning on May 12th, the lobby will be open by appointment only. To provide the safest environment for our members and employees, we are taking the following steps.

*PLEASE NOTE: The Drive-Thru is open Monday through Thursday 9 a.m. to 5 p.m. and Friday 9 a.m. to 6 p.m. to accommodate most business needs.

When you schedule an appointment:

  • An employee will call you and discuss your needs and prepare as much as possible ahead of the appointment.
  • Appointments are only available for 7 slots per day and are limited to 30 minutes each.
  • Appointments are for one person at a time and restricted to the member who needs to sign in person.
  • Offices are disinfected after the appointment in preparation for the next scheduled appointment time.
  • We will ask you the same, few health questions we ask our staff before they start work each day.
  • Employees will wear masks or face covering during the appointment for your safety and we ask you to do the same for our safety.
  • Upon entering the office for the scheduled appointment, you will be greeted by an employee, who may ask to see your face before opening the door. Your face covering can be pulled down and then replaced before entering.
  • Plexiglass “sneeze guards” are placed on desks and at teller stations as an additional precaution.

May 1, 2020 – A Message from our CEO

Dear Valued Members,

No one could’ve envisioned the last few weeks we’ve lived.  At the beginning of March we were helping members secure loans to purchase autos, personal loans for vacations for spring break, children’s graduations, and weddings.

The credit union planned to invite members to its 86th Annual Meeting at Bowsher High School’s cafeteria. There was excitement to announce the new prize-linked savings account “Bucks for Buckeyes” to help members save for an emergency.

And then the “emergency” happened:  The pandemic.

Our staff worked on a rotating schedule to provide those who could work from home to do so while offering services through the drive-thru; our lobby was closed. We continued to provide financial services and served our members.

The uncertainty of this pandemic filled our hearts and minds most of our days. We took phone calls from our members concerned about unemployment, stimulus checks, readjusting of budgets, assisting for home banking or mobile app enrollments, and hardship skip payments.

Our next steps. While plans are still being put together, here is what we expect credit union operations to look like in the near future.

  • Drive-thru will continue to be open during normal business hours
  • Members are encouraged to use ATM machines and online or mobile banking
  • Soon the lobby will be open but by appointment only
  • Members and staff will wear face coverings inside the building; keep in mind many services can be done remotely

Please continue to watch our Facebook page, email, and website for these and other changes to our operations. We remain here for everyone, let us know how we can help. Email us at  info@educacu.com or call (419) 381-2323.

Sincerely,
Beth Carpenter, CEO

April 16, 2020 – Stimulus Check Update

The Internal Revenue Service (IRS) announced on Saturday – April 11, 2020, that the first round of stimulus payments had been deposited into people’s accounts. These checks are intended to help Americans manage the financial impact caused by COVID-19. Here’s what you need to know about this payment:

If you’re eligible for a stimulus check, filed a tax return for the 2018 and/or 2019 tax year, and received a refund via direct deposit, your stimulus will be deposited directly into your account. The Credit Union has no control over or advance knowledge of when the check will be deposited.

You have two options to check on your stimulus payment:

  • The IRS’s Get My Payment site (coming mid-April)
  • Logging in to Online Banking to check for a deposit. The deposit of these funds is controlled by the IRS, not the Credit Union.

Unfortunately, we do not know when the IRS will deposit your stimulus check. As much as we want to help everyone who contacts us about their check, we’re unable to offer any additional information.

Once you receive your stimulus deposit, we encourage our members to avoid taking out large amounts of cash. Not only is it dangerous and unsafe to keep large amounts of cash, but unfortunate things can also happen. It can be damaged, destroyed or misplaced due to unexpected situations. It’s best to leave it safely in the vault and know it will be here when you need it most. Also, money isn’t known for its cleanliness as it goes through many hands that carry germs. It’s more important than ever to avoid unnecessary contact with germs.

Remember, Online Banking and the Mobile App are the easiest ways to check your accounts during this time. We hope you’re all staying safe. If you have any concerns, please call us at 419-381-2323 or email at info@educacu.com. Thank you for being our member!

Effective March 20, 2020

Please see our Important Information on Services and additional updates below.

To protect our members and staff, we will be conducting most transactions at the office at our drive-thru. The lobby will be closed until further notice except by appointment.

If you have questions or would like to meet with a member of our team in person, please call 419-381-2323.

We are here for our members. If you have special circumstances during this difficult time, please do not hesitate to discuss them with us. If you have concerns about your ability to make payments, we may be able to help. Please submit your information on this page and a member of our team will be in touch. 

EducaCU will use information from Toledo-Lucas County Health Department, the Ohio Department of Health and other trusted sources when making decisions in the best interest of our members and staff. We urge you to stay informed. In the event of any changes affecting credit union services we will notify members through our email list, here on our website and on our Facebook page.

There are several options to access your account outside the credit union office:
  • Online Banking: Conduct financial transactions anywhere, anytime to get up-to-the-second information of your accounts.
  • Mobile Banking: Access your account information 24/7 using your phone or other mobile device.
  • ATM: Use Alliance One, a nationwide group of select surcharge ATM’s, to receive balances and cash. ATM Locator
  • Deposit Check option through mobile: Make deposits of checks avoiding a trip to the credit union office

March 5, 2020
All Staff meeting to review Pandemic Preparedness and Education.

February 29, 2020
Board reviewed and approved Pandemic Preparedness & Response Policy
Your safety and security are extremely important to us and we will continue to make every effort to safeguard you and your accounts.

Please keep in mind fraudsters will do anything for personal gain, including hoping to raise fear and anxiety surrounding the Coronavirus. Fraud attempts come in many ways: phone calls, texts, emails, mail, and websites.

Email and phone scams could include an attempt to gain personal information by impersonating health officials. There are rumors that donation requests to fund emergency plans have been reported. Emails can be sent falsely claiming the virus is in the recipient’s area and encouraging clicking a link and entering an email password to read more.

Here are some best practices to protect yourself against fraud:

  • NEVER respond to an email asking you to verify or update your personal information.
  • Delete any unsolicited email in your email accounts – don’t open them!
  • Never give out your personal or financial information on the phone or online unless you initiated contact with a known company.
  • Check the email address by hovering over it to make sure it is from the intended sender.
  • Hang up and call back if you receive a phone call with a known phone number.
  • Research the company and their phone number; do not use any number or link that was given in an email.
  • Update your antivirus software.

If you feel you have been targeted and released personal information please give us a call and monitor your accounts closely.