Important Information on Services

Rest assured during today’s uncertainly we are set up to provide business services remotely and ask for your patience as we navigate through emails and voice messages to address your questions and concerns. Email: [email protected] Call: 419-381-2323 ext 102 (leave a message)

Drive-Thru is opened for cash services from Mon-Thurs. 9:00am- 5:00pm, Friday 9:00am – 6:00pm.

What Can We Do	Services Temporarily On Hold
Drive Thru is open for cash services	Phone Balance inquiries- please utilize online banking and mobile banking services
Leave a message (419)381-2323 ext 102 A team member will reach out as soon as possible within 24 hours. Speak clearly and repeat name/account number and phone number. Or email: [email protected]	Phone Transfers- please utilize online banking and mobile services There is a limit of 6 transfers from the savings electronically each month- 1) consider transferring more funds before backed up to the maximum allowed 2) if denied transfer, quickest response if you email: [email protected]
Loan payments over the phone? Email or call us to leave a message.	Open New Accounts- we will take your information and when services return to normal you will be our top priority.
For those displaced workers, please reach out for your questions or concerns. A representative will reach out within 7 days.	Loan closings—are being suspended in the office, we are working on alternative options moving forward.
Process your direct deposits- as long as the Federal Reserve is open, we will ensure your deposits are credited to your account daily.	Payroll/auto transfer modifications; reach out to us as we may be able to look at your request and identify what can be done remotely.

Items we can address with Staff assistance
Address Changes- Sign electronically	VISA Questions: Call (800) 558-3424
Stop Payments- Sign electronically
Debit cards: Email: [email protected] for quicker response.

Special circumstances:
As always but especially in these uncertain times, if you have special circumstances, please do not hesitate to discuss them with us. We’re here to help. Please reach out and leave a message at 419-381-2323 ext. 102 or email [email protected]