Teller Phone Banking

Credit Union Service Right at Your Fingertips
Local (419) 381-2319 or Toll-Free 1 (833) 917-0403

You can have direct access to your credit union accounts with just one phone call.

Introducing Teller Phone Banking, our new telephone banking system, which makes taking care of your credit union business faster, easier, and safer. Because you can now get around-the-clock access to your accounts, this service is perfect for today’s busy lifestyles.

All you need to contact Teller Phone Banking is a touch-tone phone, your account number, and your Personal Identification Number (PIN). Now you are all set to take care of business.


  • Review account balances.
  • Verify the date and amount of your transactions, including deposits, withdrawals, transfers, and payments.
  • Verify if checks have cleared.
  • Transfer funds between your EducaCU accounts.
  • Make loan payments.
  • Check current rates.
  • Change your Personal Identification Number (PIN).
  • Obtain annual dividend and interest information.

Whether you’re at home, at work, or thousands of miles away, Teller Phone Banking puts your accounts right at your fingertips.


Step-by-step instructions make it easy to use Teller Phone Banking:

  1. Using your touch-tone phone,
    Local (419) 381-2319 or Toll-Free 1 (833) 917-0403
  2. You will be asked to enter your member number. Then press the # key. Next, you will be prompted to punch in your Personal Identification Number (PIN). Enter your PIN and press the # key. Be careful–if you enter the PIN incorrectly three times, your PIN will be disabled. You must contact the credit union directly for reactivation.
  3. First-Time Users – Contact a Member Service Representative for your temporary PIN. For security purposes, after you enter the system, you will be prompted to change your PIN.
  4. From this point on, the Teller Phone Banking procedure will vary depending on the transactions you wish to complete. Teller Phone Banking will guide you through each step. Hint: This first set of options includes a brief tutorial (press “0”) with tips and hints for using the system. You can press * to return to the main menu at any time.
  5. When you have finished your last transaction, simply hang up the phone.


1 – Acount Inquiries including balances and a list of recent transactions
2 – Perform money transactions, including transfers
3 – Current CU rates or calculate estimated loan payments
4 – Change your PIN
5 – Change to a different member number
6 – Other CU services, including locations and hours
7 – End the call, or simply hang up
0 – Tutorial (Press *  when done with the tutorial to hear the menu again)


Checking……….070 or 071
Money Market……….001
Bucks for Buckeyes……….030

Certificates and loan codes are printed on your statement.

If you have questions about the account suffixes, or any other questions about Teller Phone Banking, call us at (866) 381-2323 during office hours. We will be glad to assist you.


  • Be sure to press the # key when asked. This signals Teller Phone Banking to act upon your entry.
  • Keep your PIN number confidential. This protects your privacy and keeps others from gaining access to your accounts.
  • When entering dollar amounts, decimals are not required. For example, you would enter $25.00 as 2500.
  • Teller Phone Banking may occasionally be unavailable for short periods so that we may perform maintenance. If you are unable to complete a transaction for this reason, try calling back later.
  • Be extra careful when entering your member number and PIN. Entering a PIN incorrectly three times will disable access to that account through Teller Phone Banking. If this happens, contact the credit union directly for reactivation.