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ENROLL in Online Banking

Elm Street Office Questions & Answers

January 07, 2017

Q: When will the Elm Street Office close?

A: April 1. The last day the branch will be open is Friday, March 31.

Q: Why did you decide to close the office?

A: Before the Elm Street location opened, the branch was located inside the Toledo Public Schools administrative building. As business grew, the branch was established across the street. With the closing of the administration building this summer, the original purpose of a branch Credit Union office no longer exists.

With less business at the branch and more business at the Angola Road main office, it became clear that centralizing our operations at one location was the financially responsible thing to do.

Q: Do I have to go to the Angola office to do my Credit Union business?

A: No. Our credit union is a member of the Co-Op Shared Branch Network, which provides you with more than 5,000 credit union branches across the country where you can transact business, such as deposits, withdraws, check cashing and purchasing cashier’s checks. The closest Credit Union in the shared branch network is less than a half-mile from the Elm Street location at Jeep Country Federal Credit Union in the Manhattan Plaza at 559 E Manhattan. There are 28 other branches available within a 10-mile radius. Learn more on our Shared Branching page. Online Banking and conveniently located ATM machines are other options to conduct business without ever having to visit a branch at all.

Q: Is this change an indication that the Credit Union is doing poorly?

A: Not at all. The credit union is financially sound. This change is part of our commitment to continuously improve efficiency for the benefit of our member-owners.

Our Credit Union has invested in state-of-the-art services such as ATM service, Shared Branching and Online Banking. These services make branches less necessary.

Q: What will happen to the Elm Street Branch staff?

A: They will now work at the Angola Road office.

Q: How will the Elm Street branch closing affect member services?

A: Members will continue to receive the same quality service you expect and deserve. You will continue to see the same smiling faces of Credit Union staff who have served you over the years. The only change is that all staff will work in the same office.

Q: Will you still offer the same products and services?

A: Yes – and more! The same products and services will still be available to members. As technology evolves and allows us to offer new additional, cutting edge products and services, we will make those available as well. Stay tuned.

Q: How can I use Online Banking?

A: To enroll in Online Banking, simply visit EducaCu.com to start the process. As an Online Banking user you will be able to access your accounts, transfer funds between accounts, sign up to get e-statements and use the convenience of Online Bill Pay.

About the Angola Road Office

Location:
3845 Angola Rd., Toledo, OH 43615,

Phone:
419-381-2323

Hours:
Monday-Thursday 9 a.m. to 4:30 p.m. Drive-thru open until 5.
Friday, 9 a.m. to 5:30 p.m. Drive-thru open until 6.